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Telephone Upgrade (VoIP)

In February, 2016, the telephone system at NIFC (landline) was replaced with a new digital system based on Voice Over Internet Protocol (VoIP) technology from Cisco Systems.

NIFC's new phone system provides a number of benefits, including: increased productivity, cost savings, improved communications with customers and employees, and enhanced features. It also includes a new voice mail system (Cisco Unity Connection).  A robust paging system (Singlewire Informacast) is anticipated to be in place in the near future.

The Cisco IP Phone 8841 and the Cisco IP Phone 8851 are the two primary telephones used in our configuration. The primary conference telephone is the Cisco Unified IP Conference Phone 8831.

Additional information, including photographs & descriptions of the new devices, descriptions of enhanced features/services, user guides, and frequently asked questions (FAQs) are available below.

Guides and FAQsCisco IP Phone

Telephone Firmware Upgrade

Cisco VoIP Quick Guide

Cisco Self Care Portal Guide

Cisco VoIP 8841 and 8851 Guide

Setting Up Your Voicemail

Cisco Phone FAQ




Cisco IP Phone 8841 Data Sheet

Cisco IP Phone 8851 Data Sheet

Cisco IP Phone 8800 Key Expansion Module Data Sheet

Cisco Unified IP Conference Phone 8831 Data Sheet